REFUND POLICY
At [Matcha experience Kyoto Yours], we strive to provide high-quality Japanese cultural experiences, including matcha tea experiences, calligraphy workshops, and kimono experiences. Please review the following refund policy carefully before making a reservation.
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1. Payment & Reservation
To confirm your reservation, we kindly require payment in advance.
Advance payment is required to secure your reservation and to allow us to prepare everything necessary for your experience, including materials, equipment, and staff scheduling.
By reserving your time slot exclusively for you, we may need to decline other booking requests during that period.
We sincerely appreciate your understanding and cooperation.
2. Cancellations & Refunds
If you need to cancel your reservation, the following refund policy applies:
* More than 48 hours before the scheduled experience: 50% refund
The refund amount will be 50% of the remaining balance after deducting any payment processing fees.
* Within 48 hours of the scheduled experience: No refund (0%)
Our experiences are fully private, and we prepare kimono, equipment, and staff arrangements in advance specifically for your reservation.
Therefore, we are unable to provide refunds for last-minute cancellations.
For no-shows (cancellations without prior notice), 100% of the booking fee will be charged, and we may decline future reservations.
If you have an emergency or become unwell, please contact us as soon as possible. We will review each situation individually and do our best to provide a flexible solution whenever possible.
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3. Late Arrivals
If you arrive late, your experience time may be shortened or cancelled depending on the schedule. No refunds will be issued in such cases.
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4. Cancellations by Us
If we must cancel an experience due to unavoidable circumstances (e.g., staff issues or facility problems), you will be offered:
- A full refund, or
- The option to reschedule to another available date
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5. After the Experience Has Started
Once the experience has started, no refunds will be issued for any reason, including early departure or personal circumstances.
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6. Kimono and Equipment (Important)
Customers are responsible for handling kimono, obi, accessories, and calligraphy tools with care.
In the following cases, customers will be required to cover the full cost of repair, professional cleaning, or replacement:
- Significant stains (e.g., food, drinks, ink, mud, etc.)
- Damage, tearing, or loss
- Any damage beyond normal use
The amount charged will be determined at our discretion based on the extent of the damage.
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Effective Date: April 1, 2026
Matcha experience Kyoto Yours